Inhalt: Psychological games players-those who actively seek to undermine, sabotage, and manipulate others-can be found in nearly every workplace and social gathering. This course was designed to help you spot these individuals and keep their mind games from getting under your skin. Instructor Chris Croft delves into the theory of why people play games, how these games work, and how to recognize when someone is playing one with you. He then covers the 20 most common games people play, demystifying manipulative techniques like "only joking" and "only trying to help." To wrap up, he shares six practical techniques for disarming games players and regaining your control over difficult situations. Tune in to equip yourself with tools and techniques for dealing with this challenging personality type. Umfang: 02:06:00
Inhalt: Determining what you want for yourself, both professionally and personally, is an ongoing challenge. This course was designed to help you find your way. Instructor Chris Croft provides a roadmap for anyone trying to solve the interrelated challenges of career and life planning. Chris shares tips for figuring out your ideal career, discussing work-life balance, the pros and cons of being self-employed and starting your own business, and the choice between taking risky jobs and settling for safe jobs that don't excite you. Then, he covers how to find your ideal job by narrowing down both the type of job and the subject area. Chris also addresses finding your life purpose-the sweet spot where you ideally do something you are good at and enjoy. This course is aimed at people who are starting out in life, those who are unhappy with where they are, and those who want to think longer term about where their life is going. Umfang: 03:06:29
Inhalt: Influencing is happening in every meeting you have. Other people are influencing you, and you are influencing them. It's a vital life skill. In this course, instructor Chris Croft brings an engineer's mind to the subject. Chris presents a six-step process that you can follow in any influencing situation, with techniques that you can use at each stage, depending on the type of person you would like to influence. He explains how you can use this process to prepare for meetings and get the best from every relationship, whether at work or at home, with customers, bosses, suppliers, friends, or relatives. Chris goes over the ethics of influencing, as well. Understanding the psychology of influencing helps you to build better relationships and get better outcomes with everyone you meet. Note: This course was created by Chris Croft. We are pleased to host this training in our library. Umfang: 02:50:24
Inhalt: You can't solve a problem unless you can get to the cause-and sometimes there's more than one. In this course, learn techniques for identifying the root cause of a problem, generating options, and selecting the best solution. Chris Croft takes you through several methods for identifying what's actually causing a problem, including looking at the whole system when a problem is actually a symptom of a larger issue. He also explains how to generate potential solutions using mind maps and decision trees, how to boost your creativity to help you come up with more insightful options, and how to use both logic and your intuition to select the right solution to your problem. Umfang: 01:32:50.00
Inhalt: The objective of management is to make improvements-not only to products and services but also to entire processes. The difficult thing is to know what needs improving, and then whether your interventions have made a positive difference. This course provides an overview of the basic tools used for process improvement, such as statistical process control, and how to use these tools to improve the three most critical aspects of your business process: time, quality, and cost. Chris Croft distills the best practices from process improvement frameworks such as Lean and Six Sigma, and combines them into lessons that will help take the core of what your business does, measure it, and do it better. Umfang: 01:18:44.00
Inhalt: Almost everything you do in the workplace is a project, from the smallest task to the largest endeavor. All of this work can benefit from some basic project management skills. Once mastered, you will be able to transfer this valuable skillset to any project, of any size, in any industry. In this course, management trainer Chris Croft outlines the twelve steps to managing projects without creating a lot of extra overhead, and shows how to use traditional project management tools-such as Gantt charts and network diagrams-to help you succeed. Learn how to plan a project, manage resources, monitor progress, and deliver your project on time and on budget. Umfang: 01:44:43.00
Inhalt: When you're balancing the triple constraints of project management (cost/quality/time) and trying to accomplish something new, problems are bound to crop up. In the course, project management trainer Chris Croft shows how to solve the most common problems that arise when working on projects. By breaking these issues into 4 major categories-people problems, quality problems, cost problems, and time problems-he provides helpful advice and techniques for how to handle them. Umfang: 01:05:12.00
Inhalt: Lorsque vous essayez de faire quelque chose de nouveau, vous devez souvent tenir compte des contraintes de la gestion de projet. Face à cette situation, il est inévitable que vous soyez confronté à des complications. Dans cette formation, Chris Croft, formateur en gestion de projet, vous explique comment résoudre les difficultés de projet les plus fréquentes. Pour cela, il vous donne des conseils et des techniques utiles afin de gérer les quatre principaux types de problèmes de projet notamment liés aux personnes, à la qualité, au coût et au délai. Umfang: 01:02:54.00
Inhalt: Dependendo da forma como for conduzida, uma reunião pode prejudicar a produtividade ou estimular a elaboração de soluções criativas. Neste curso, saiba como fazer suas reuniões valerem a pena. Acompanhe Chris Croft em um guia prático passo a passo para organizar e facilitar reuniões, explorando uma grande diversidade de assuntos, desde a escolha do formato da reunião - virtual ou presencial - até a utilização de recursos visuais. O apresentador também explica como enfrentar problemas comuns nas reuniões - por exemplo, como gerenciar conflitos e lidar com quem chega atrasado - e ajuda você a criar regras básicas para evitar o aparecimento de problemas. Chris finaliza o curso abordando as especificidades das reuniões virtuais. Com o trabalho à distância se tornando cada vez mais comum, saiba como aproveitar ao máximo a tecnologia disponível e incentivar a participação integral quando todos os participantes não estiverem na mesma sala. Umfang: 01:36:06.00
Inhalt: Sales is ultimately about helping other people determine what they want. By understanding how to do this-as well as how to navigate the overall sales process-you'll be better positioned to close deals. In this course, instructor Chris Croft shares key techniques and practices for being an effective salesperson. Chris explores the keys to building rapport, understanding a client's needs, and prescribing a solution. He also discusses how to handle objections, explores methods for closing a sale, and takes a look at efficiency and metrics. Umfang: 01:49:47.00
Inhalt: Habits have been identified as the key to success over the long term. Take a short break for learning and learn a new success habit. Join experienced and insightful instructor Chris Croft as he delivers valuable and practical success tips. He covers topics such as the relationship between success, money, and happiness; emotional intelligence; goal setting; organization; purpose; and creativity. Umfang: 03:18:52.00
Inhalt: Whatever job you do, it's likely you work in a team. Your performance will depend on your ability to work successfully with other people. Learn the qualities of effective teams and the role you, as a team member, play in creating a healthy, productive team in this course taught by management trainer Chris Croft. In addition to the importance of knowing your own strengths and weaknesses, Chris emphasizes the significance of delivering what is expected of you, listening to other team members, communicating clearly, playing more than one role, and being supportive. The training is jam-packed with practical ideas to become a great team player and help you and your organization become more successful. Umfang: 01:25:14.00
Inhalt: Vous ne pouvez pas résoudre un problème sans en trouver la cause. Il arrive d'ailleurs parfois qu'il y ait plus d'une cause. Dans cette formation, vous apprendrez à identifier la cause principale d'un problème, à trouver des options et à choisir la meilleure solution. Chris Croft vous présentera plusieurs méthodes pour identifier ce qui est réellement à l'origine d'un problème, notamment en étudiant l'ensemble du système quand un problème est en fait un symptôme d'un problème plus important. Il vous expliquera également comment trouver des solutions potentielles à l'aide de cartes mentales et d'arbres de décision, comment booster votre créativité pour trouver des options plus pertinentes et comment utiliser votre logique et votre intuition pour choisir la meilleure solution pour votre problème. Umfang: 01:28:50
Inhalt: Você não pode resolver um problema se não chegar à sua causa - e às vezes há mais de uma. Neste curso, conheça técnicas para identificar a causa-raiz de problemas, gerar opções e selecionar a melhor solução. Chris Croft apresenta vários métodos para identificar o que está causando o problema, incluindo a análise sistêmica quando um problema é na verdade um sintoma de outro maior. Ele também explica como gerar soluções usando mapas mentais e árvores de decisão, como impulsionar sua criatividade para encontrar opções mais criteriosas e como usar a lógica e a intuição para selecionar a solução certa para o problema. Umfang: 01:32:38
Inhalt: Approach project management from a new perspective: by exploring what not to do. Using real-world examples, real-world-experienced instructor Chris Croft introduces the 10 most common mistakes project managers make and explains how to avoid them. The course delivers practical advice on how to make an effective Gantt chart, reschedule tasks without affecting project timing, and communicate with bosses and clients. Plus, explore the Association for Project Management (APM) and 12-step methodologies and important project management qualifications. Umfang: 02:11:36.00
Inhalt: Descubre las cualidades de los equipos efectivos y cómo contribuir a que el tuyo sea uno. Además de la importancia de conocer tus puntos fuertes y débiles, el formador sobre gestión Chris Croft recalca la importancia de cumplir las expectativas, escuchar a los demás miembros del equipo, comunicarte claramente, jugar más de un solo papel y ser servicial. Umfang: 01:15:38.00
Inhalt: Dans tous les environnements de travail, vous pouvez trouver que certains de vos collègues sont plus difficiles que d'autres. Avant de les juger, vous devez déterminer si vous contribuez à la situation, et de quelle manière (après tout, il est tout à fait possible que vous soyez la cause du problème). Dans cette formation, Chris Croft vous présente des méthodes pour reconnaître les caractéristiques des types les plus courants de personnes difficiles et vous donne des stratégies pour gérer plus efficacement ces personnes. Il vous fournit des techniques pratiques pour faire face à divers comportements, comme la négativité, l'agression, la puérilité et l'égoïsme. Puis, il vous explique comment surmonter votre propre négativité et gérer au mieux un chef difficile. Umfang: 01:39:27
Inhalt: Quelle que soit notre fonction ou notre niveau de responsabilité, nous sommes amenés à gérer des projets et des missions nécessitant un travail en équipe. Nous sommes tous capables de travailler ensemble et chacun peut se révéler être un membre efficace. Dans cette formation adaptée du cours original de Chris Croft, découvrez les techniques et les pistes de réflexion visant à assurer une bonne cohésion entre collaborateurs. Votre formateur Marc Lecordier vous donne les clés de la réussite pour développer et renforcer le travail en équipe. Le succès dépendra toujours de la capacité de chacun à travailler efficacement avec d'autres personnes. Umfang: 01:12:12.00
Inhalt: Negotiation theory is all very well, but how can you apply it in real situations? Which tactics should you use when? In this comprehensive course, instructor Chris Croft outlines the negotiating process and applies it to real-life negotiation situations, talking you through exactly what you should do in order to get the best possible outcome. Often these situations are about much more than money-they are about finding a win-win outcome that covers all of the tradeables. You can use this comprehensive course as a reference library, so that you can refer directly to the section relevant to your current situation. Note: This course was created by Chris Croft. We are pleased to host this training in our library. Umfang: 03:25:34
Inhalt: In every workplace, you're likely to perceive some colleagues are being more difficult to work with than others. Before you rush to judgment, you should determine if and how you might be contributing to the situation. (After all, it's entirely possible that you're the problem.) If you've determined that the problem isn't you, then this course can help. In this course, Chris Croft shares methods for recognizing the characteristics of some of the most common types of difficult people, and gives you strategies for dealing with these individuals more effectively. Chris provides practical techniques for dealing with a variety of different behaviors, including negativity, aggression, childishness, and selfishness. Plus, he explains how to overcome your own negative thinking, and get the best from a difficult boss. Umfang: 01:46:37.00
Inhalt: Fünf Jahre sind vergangen - fünf Worte zerstören ihre Welt. Mia Hamilton hat es nach dem Suizid ihres Ehemannes Zach endlich geschafft, die Vergangenheit ruhen zu lassen. Doch plötzlich tritt die mysteriöse, psychisch labile Alison in ihr Leben - sie wirft neue Fragen über die tatsächlichen Geschehnisse jener schicksalhaften Nacht auf, denn sie ist sich sicher: Zach hat sich nicht umgebracht. Mia stellt eigene Nachforschungen an, aber kann sie Alison vertrauen, oder schwebt sie nun selbst in Gefahr? Der neue Thriller der britischen Bestseller-Autorin - unvorhersehbar und spannend bis zur letzten Seite. Umfang: 412 S. ISBN: 978-3-8412-2560-3
Inhalt: Das Must-Have for alle Super-Fans!Für alle, die mehr über ihren Lieblingsstar Billie Eilish wissen wollen, hat dieses Buch viele spannende Fakts über Billies Style, ihre Familie und ihre Musik. Das Buch enthält über 50 farbige Bilder und viele Zitate von Billie Eilish. Damit taucht man ein in die Welt der 5fachen Grammy-Gewinnerin. Ideal auch als Geschenk für jeden Billie Eilish-Fan. Umfang: 64 S. ISBN: 978-3-7358-1331-2
Inhalt: Weltweit ausverkaufte Stadien, drei aufeinanderfolgende Nummer-1-Alben, zahlreiche Grammys & BRIT Awards: Alle Fans liegen NUR IHM zu Füßen ? Harry Styles! Doch wer ist der Womanizer Harry eigentlich hinter dem Erfolg?Die Biografie zeichnet die außergewöhnliche Entwicklung des Pop-Phänomens anhand vieler Fotos nach: von seiner Kindheit über die Entdeckung bei X Factor bis zu seinem Aufstieg zum globalen Superstar als Mitglied der wahrscheinlich erfolgreichsten Boyband des Jahrzehnts, One Direction, bis zum nächsten Schritt seiner Metamorphose, der Eroberung der Welt als Solokünstler und der Durchbruch als Schauspieler (My Policeman (2022)). Harry ist ein Multitalent mit Message: Durch seinen außergewöhnlichen Kleidungsstil hinterfragt er die Konventionen von Mode und Geschlechtern, steht offen zu seiner Bisexualität und macht sich für die LGBTQ+ Community stark. Umfang: 176 S. ISBN: 978-3-96664-755-7
Inhalt: Getting the sale is not the end of the sales process. Upselling, return business, network referrals, and so much more can be achieved when a salesperson continues to add value and develop a relationship after that first deal is closed. In this course, sales professional and prospecting coach Miles Croft helps you learn to continue relationship selling with all your existing customers, as well as recover from mistakes in delivery, whether they were your fault or not. Miles explains how account managers and other salespeople can develop connections with their prospects and customers after the initial sale has been made, to continue selling and expand your network even further. He presents a clear walk-through analysis of buying the perfect gifts, never letting a relationship "go rotten," recovering from mistakes, and much more. Note: This course was created by Miles Croft. We are pleased to host this training in our library. Umfang: 00:36:12
Inhalt: Cold calling is a powerful way to generate sales and leads. However, picking up the phone to sell to a stranger can be daunting. Using this course, you can learn how to do cold calling the right way. Sales professional and prospecting coach Miles Croft offers practical tips and tricks to identify what is truly important to your lead, stay motivated and track your targets, structure a call, overcome rejection or objections, and get the most out of technology. The lessons are tailored to be practical, easy, and fun, so you'll be ready to get started right away testing out your new skills. No more fear of picking up the phone, or wondering why leads aren't buying. After this course, you will look forward to calling new customers-and get the satisfaction of hearing a "yes." This course was created by Miles Croft. We are pleased to host this training in our library. Umfang: 01:26:52.00
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